Return and Refund Policy

Last Updated: 23/04/25

Thank you for choosing House DGP. We value your trust and satisfaction. Please read our Return and Refund Policy carefully before purchasing any service or digital product.

1. Digital Products (eBooks, Templates, Designs)

All digital product sales are final.
Due to the nature of digital goods, we do not offer refunds, returns, or exchanges once a product has been delivered and accessed.
If you experience issues downloading or accessing a digital product, please contact us, and we will assist you promptly.

2. Services (Website Development, SEO, Marketing, etc.)

Deposits for services are non-refundable.
If you cancel a service project after work has begun, you may still be responsible for the full project cost, depending on the amount of work completed.
If a project is delayed or canceled due to client non-responsiveness, House DGP reserves the right to retain the deposit and charge for any work completed.

3. Eligibility for Partial Refunds (Case-by-Case)

Refunds for services may be considered under the following exceptional circumstances:

If we are unable to deliver the agreed service due to internal issues.
If significant errors are found that cannot be corrected within a reasonable time.
Each refund request will be reviewed individually, and approved at the sole discretion of House DGP.

4. Refund Request Process

To request a refund (if eligible):

Email us at [Insert your email] with your full name, service or product details, and the reason for the request.
Allow up to 7–10 business days for our team to review and respond.
Approved refunds will be processed using the original payment method.

5. Changes to This Policy

House DGP reserves the right to update or modify this Return and Refund Policy at any time. Updates will be posted on our website.

6. Contact Us

If you have any questions about this Return and Refund Policy, please contact us:
📧 Email: [email protected]